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branch details.
      Pennsylvania - 2480 Industrial Blvd., Paoli, PA 19301
Serves Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, and Virginia

      Northern California - 6735 Sierra Ct, Suite E, Dublin, CA 94568-2618
Serves Northern California, Nevada, and Idaho

      Washington - 6228 Tacoma Mall Blvd, Tacoma, WA 98409
Serves Washington, Oregon, and Alaska.

      Utah - 5420 South Green Street , Murray, UT 84123
Serves Utah, Colorado, and New Mexico.

      Southern California - 11947 E Florence Avenue #3, Santa Fe Springs, CA 90670
Serves Southern California, Arizona and Hawai

      Atlanta - 9053 Riverside Parkway, Lithia Springs, GA 30122-3247
Serves Alabama, Florida, Georgia, and Mississippi.

      Illinois - 130 E. St. Charles Rd, Suite A, Carol Stream, IL 60188
Serves Illinois and Kentucky.

      Indiana - 5282 East 65th St, Suite B, Indianapolis, IN 46220
Serves Indiana, Ohio, and West Virginia.

      Kansas - 14651 W. 95th St, Lenexa, KS 66215-5216
Serves Kansas, Missouri, and Nebraska.

      Michigan - 4767 Broadmoor Ave. SE, Suite 8 / PO Box 150, Grand Rapids, MI 49501
Serves Michigan, Canada and international customers.

      Minnesota - 4777 Shady Oak Rd, Suite 300, Hopkins, MN 55343
Serves Minnesota, Iowa, and Wisconsin.

      North Carolina - 969 Pinebrook Knolls Dr., Winston-Salem, NC 27105-5076
Serves North Carolina, South Carolina, and Tennessee.

      North Dakota - 1655 North Grandview Lane, Suite 105, Bismarck, ND 58503
Serves North Dakota, South Dakota, Montana, and the Wyoming.

      Texas - 7459 Airport Freeway, Richland Hills, TX 76118
Serves Louisiana, Arkansas, Oklahoma, and Texas.

Main office: 2480 Industrial Blvd, Paoli PA 19301                   Fax: 1-800-260-1482   Call: 1-800-345-6296 

Please select the appropriate tab to find the best answer to your question. If the category below is not the one you are looking for, fill in the form below and hit submit.

Recent orders/Shipping

Shipping:

  • Track Your Order
    Check the shipment status of recent orders using our Order Tracking option. Only orders shipped via UPS or FedEx are eligible for tracking.


  • View Shipping Rate Information

  • Report an Error with my Order

  • Check Order Status
  • Ordering

    Ordering:

    Returns

    Returning Items Within the U.S.

    No pre-authorization is required to return a package. To assist us in processing a speedy return, please follow the steps outlined below.

    1. Fill out and submit or print return form.
    This electronic form makes it easy for you to prepare your return. Fill in the appropriate information, then submit or print the form and include it in your return package.

    If you choose to submit the form, shortly thereafter you will receive an email containing an official return document and label that will allow you to track the progress of your return.

    2.

    Send return package to:

    West coast customers use:

    J.W. Pepper Distribution Center
    1743 South 5500 West
    Salt Lake City, UT 84104

    East coast customers use:

    J.W. Pepper Distribution Center
    9053 Riverside Parkway
    Lithia Springs, GA 30122-3247

    Exchanges
    For the fastest service, call our toll-free music line at 800-345-6296 to speak with a customer service representative. An order will be placed for you right away, for which you will be charged. Once we receive your return, those items that qualify for credit will be credited to your original order (less shipping charges).

    Order Corrections
    For the fastest service, call our toll-free music line at 800-345-6296 to speak with a customer service representative.
    An online Order Corrections process is coming soon.

    Services

    Thank you for choosing J.W. Pepper as your music store!

    Pepper is the world's premiere sheet music supplier, and has been for over 130 years. Our commitment to service today is stronger than ever. Pepper brings the world of music to your door year-round with our extensive catalogs, web site and online music clubs. What makes Pepper so special is our people. You simply can't find a more helpful, knowledgeable and dedicated group to serve your musical needs. We want you to have the music you need, when you need it.

    How to place an order
    Find music that interests you, enter the quantity you want, and click the "add to order" button to add the item to your shopping cart. Once your item is in the shopping cart, you can continue shopping, complete your order, or suspend your order for future purchasing.

    You will be asked to register on our secure web site by providing your email address, password, shipping and payment information. Pepper respects the privacy of all customers, and we will not share your personal information with any outside company.
    Privacy Policy


    How to find music
    Pepper gives you the tools to find great music. Use our online catalog menu to search by type of ensemble, instrument, voice or style. If you know what you are looking for, our keyword search can help.

    Browse our online catalog
    Pepper's online music catalog features selections hand picked by our editors. Choose one of the categories of musical interest in the left margin of our web site. Whether you're an experienced music director or just beginning your study of music, you'll find a wealth of sheet music to meet your needs.

    Music search
    If you are looking for music with a specific title and/or composer, our keyword search at the top of every page is a great place to start. Simply put your information into the search field(s) and click "Go." An advanced search option is available for those with very specific search requirements.

    Listen to music
    We have many thousands of recordings available on our web site to help you make the right buying decisions.
    Click here to download the free Real Audio player.

    See the music
    We offer many sample pages of music so you can buy with confidence.
    Click here to download the free Acrobat Reader.

    e-Print
    You can have the music now with e-Print, Pepper's digital music delivery service. Look for the e-Print symbol to view the music. If you like what you see, buy the music, and you can download it to your computer printer. You will need to download the free Scorch Viewer to use this service only once, but it's worth the minutes it takes to do so.
    Click here to visit e-Print
    Click here to download the free Scorch Viewer.

    Quick ordering
    If you have the Pepper catalog numbers for your music, use the quick ordering option on our home page. Enter the Pepper catalog number, click go, and you're well on your way to completing your order.

    State contests and music festival lists
    As a service to music directors, Pepper provides easy ordering lists for many state and regional music organizations. While we strive to have accurate information for all events posted, please always refer to the organization's official list before making purchases for that event. The organization is the only official source of information for music contests and festivals.
    Click here to browse State/Festival Lists

    Music accessories
    Pepper offers a fine array of folders, filing supplies, music stands, batons, repair kits and more.
    Click here to browse Accessories

    Music software
    Pepper offers you the latest versions of music software. We have tested each of these programs, vouch for their quality, and back them with our Total Satisfaction Guarantee. You can even download demos of many of the software items free of charge. It's the kind of service we take pride in offering you, and goes well beyond anything you'll find at those mega-computer stores.
    Click here to browse Music Technology products

    Music library services
    Blanket Order Plan
    J.W. Pepper is the leading library dealer offering a Blanket Order Plan for North American music publications, and has been operating such a plan for over thirty years.

    Our Blanket Order Plan is designed to fit any budget and is customized to meet your specific needs. Subscribers receive a hand-picked selection of recently published music scores in accordance with agreed upon criteria. It's a time-saver for any library, and all orders are on approval!

    We supply a great variety of scores to many different libraries, each with their own unique needs. Here are some elements taken from some of our customers Blanket Order Plan profiles:

  • Supply new works by contemporary composers (in accordance with agreed upon composer list).
  • Supply new editions of works by earlier composers (active before 1900).
  • Supply new Broadway vocal scores and vocal selections.
  • Supply new vocal anthologies (art songs, arias, spirituals, others).
  • Supply new publications from specific publishing houses.
  • Supply new popular song collections.
  • Get started today!
    Begin the process today by completing our Blanket Order Plan Form. We will contact you to discuss the specific needs of your library, confirm the details of your plan, and establish a start date.

    Questions about our Blanket Order Plan may be sent to musiclibrarian@jwpepper.com.

    Library New Issue e-Club
    Stay informed about all the latest music publications!
    Sent on a regular basis, our New Issue e-Club contains all the most recent new issues from publishers all over the world. Each record features the following information: main entry, full title, editors, instrumentation, publisher and place of publication, copyright date, price, and descriptive notes.

    Fast, up-to-date, new issue notification, featuring:
    • Sort by Composer, Title, Instrument or Publisher
    • Music Lists for earmarking titles for future purchase
    • A Printer-friendly Version is included with every Volume!

    See a Sample New Issue e-Club

    Join Today!

    Standing Order Series
    J.W. Pepper is the leading supplier for many publisher’s series and complete editions. New volumes for these series are announced regularly in our New Issue e-Club. Libraries interested in subscribing to any series should contact our Library Services Department for more information.

    See a Selection of Series available through J.W. Pepper

    New Music Releases Menu
    Check here often to make sure you haven't missed any important new issues! Located on our Library Services page, this on-line feature is an archive of past New Issue e-Clubs. Order directly from the list, or add titles to a Suspended Order for ordering later in the year.

    Essential Scores Menu Navigation
    This navigation tool located by highlighting the library menu from our homepage, features scores essential to music libraries. From here you can browse by categories such as instrumental music, vocal music, full and study scores, and music books.


    Services & information
    Pepper offers many unique services that has made us the largest sheet music store in the world. Our dedicated staff is ready to assist you.

    Pepper's Total Satisfaction Guarantee
    Every order you place with J.W. Pepper is backed by our Total Satisfaction Guarantee. Should you wish to return any material, for any reason, you will always receive full credit, guaranteed. To return an order, simply send the items using the return label you received with your order.

    Quick delivery
    We ship all in stock items the same day the order is placed, providing the order is received by 3:00 eastern time.
    Click here for our shipping rate information.

    Track your order
    Where's your order? Check the shipment status of recent orders using our Order Tracking option. Orders shipped via UPS or FedEx are traceable by entering your email address and password.
    Click here to track your order

    Order music on approval
    Music directors can order one copy of as many titles as necessary to review for 30 days. Return what you do not want to keep, and pay only for the items you want. Your invoice will be due 60 days from the day the order is shipped, and will not appear due on your monthly statement until the 30 day approval period has passed.

    Direct billing
    Music organizations (school or church music programs, community music groups and professional ensembles) that set up an account with us can be billed with each shipment, with payment due net 30 days. Approval orders are normally due 60 days after shipment to you.

    Suspend an order
    You can easily change or delete an order in progress, or complete the purchase for items in your shopping cart. Simply suspend the order to earmark that order for future purchases or changes until you're ready to buy.

    Music clubs
    Join one of our many free music clubs to be informed via email of important new music in your areas of interest. We send updates about once a month. You'll find a club for everything from marching band music to sacred handbell music. It's easy to register for our online music clubs by selecting your music genre.
    Click here to join!

    Account Services
    Review your account
    See invoices that have been shipped and billed to your account

    Pay your account online
    If you have an established Pepper billing account, try our fast, secure and convenient online bill paying option. You can manage your entire bill payment process online anytime, anywhere you have internet availability.

    Print or email copies of invoice
    Easily view, print, or email copies of your invoices here. This is a great way to communicate information if you work with a bookkeeper.

    Update your email address or password
    Please keep your email address current so we can contact you via email of any important issues with your order.

    Update your mailing address
    Please let us know of any mailing address changes to ensure your music arrives promptly.

    Create or update your express checkout profile
    Express checkout lets you buy with ease. Click here to create or update your Express Checkout profile.

    Click here to access Account Services


    Events Calendar
    As the leading sheet music retailer in North America, Pepper is involved in many exciting music events for music directors, music educators and performers. Visit our events calendar page to find an event in your area of interest.
    Click here to view events calendar

    Music copyright resources
    Click here to find valuable information about music copyright laws and how they pertain to buying music legally. Pepper respects the rights of all copyright holders, and will not knowingly engage in any sale that violates those rights.

    About J.W. Pepper
    A Tradition of Service for over 130 Years
    In the decade following America's Civil War, a small, family-run print shop opened for business in Philadelphia. From humble beginnings, James Welsh Pepper dedicated his business to one purpose, to serve the musical needs of a nation. That tradition continues today.

    A Brief History of Pepper
    Pepper Photo Gallery and History page

    Our stores
    Pepper has 15 locations in the United States.
    Visit our branch locations page to find a store near you.

    Get help finding music
    If you need help finding music, we're happy to help! You can reach us by email at satisfaction@jwpepper.com. Or, call us at 1-800-345-6296.

    Get help with technical problems
    Our technical staff can be reached via email at support@jwpepper.com. We can respond to emails Monday through Friday from 8:30 a.m. to 5:00 p.m.

    How to reach Pepper
    Call us toll-free: 1-800-345-6296.
    Fax us toll-free: 1-800-260-1482.
    Mail your order:
    J.W. Pepper & Son, Inc.
    P.O. Box 850
    Valley Forge, PA 19482

    How to submit photos for inclusion in Pepper catalogs and promotions
    Our print and online catalogs and promotions often feature Pepper customers. Click here to find out how you, your performing group, or your students may be featured.

    Useful Links to Music Related Resources

    View useful links

    Contact Us

    Contact Us:

    Main Office:
  • Address:

  • 2480 Industrial Blvd.
    Paoli, PA 19301
    Phone:(610)648-0500
    Fax:(610)993-0563
    Toll-Free Music Line: 1-800-345-6296

  • Hours of operation - Main Office

  • Directions - Main Office

  • Branch Offices:

  • Branch Locations/Hours of operation/Directions

  • Send email to a branch office


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